Shipping & Local Pickup Policy

Order Processing

Orders are typically processed within 7 business days or less, excluding weekends and holidays. Processing time is the time needed to prepare your order before it is shipped and is separate from the carrier’s estimated delivery time.

Orders containing personalized, custom-made, preorder, or special-order items may require additional processing time. Any different processing estimate will be included in the product description or communicated to the customer.

During holidays, special events, severe weather, or periods of unusually high order volume, processing and delivery may take longer than usual.

Shipping

Shipping options and charges are calculated and displayed at checkout based on the items ordered and the delivery address. We currently ship using UPS and USPS.

Delivery estimates provided at checkout begin after the order has been processed and accepted by the carrier. These estimates are provided by the carrier and are not guaranteed by The Burrow Bookstore.

When tracking is available, customers will receive a shipping-confirmation email containing tracking information. Tracking information may take up to 48 hours to update after a shipping label is created.

We currently ship only to destinations available for selection during checkout.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order.

If you notice an error before the order has shipped, contact us as soon as possible. We will make every reasonable effort to correct it, but address changes cannot be guaranteed once an order has entered processing.

The Burrow Bookstore is not responsible for orders delivered to an address entered incorrectly by the customer. If an order is returned to us because of an incomplete, incorrect, or undeliverable address, the customer may be responsible for any additional shipping charges required to resend it.

Carrier Delays

Once a package has been accepted by the shipping carrier, its movement and delivery schedule are outside our direct control. The Burrow Bookstore is not responsible for delays caused by the carrier, weather, natural disasters, transportation interruptions, holidays, or other circumstances beyond our reasonable control.

However, we are always happy to help review the tracking information and assist with a carrier inquiry when possible.

Lost or Missing Packages

If tracking has not updated for an extended period or a package appears to be lost in transit, please contact us so we can help investigate with the carrier.

If tracking shows that a package was delivered but it cannot be located, please check around the delivery location and with household members, neighbors, apartment management, or the local carrier office. Carriers occasionally mark packages as delivered shortly before the actual delivery.

Please contact us promptly if the package remains missing. The availability of a replacement or refund may depend on the outcome of the carrier’s investigation and any applicable shipping insurance.

Damaged or Incorrect Orders

Please contact us as soon as possible if an order arrives damaged or if you receive an incorrect item. Include the order number and clear photographs of the item, packaging, and shipping label so we can review the problem and make it right.

Please retain the item and all original packaging until we confirm whether the carrier requires them for a claim.

Local Pickup

Customers who select local pickup will receive a notification when the order is ready. Please wait until that notification has been sent before coming to the store.

Local pickup orders must be collected within 30 calendar days after the first ready-for-pickup notification is sent.

Orders not picked up within 30 days will be automatically canceled. The customer will receive a refund to the original payment method, less any documented, nonrefundable payment-processing or transaction fees incurred by The Burrow Bookstore in connection with the purchase.

Once the refund is issued, ownership of the merchandise returns to The Burrow Bookstore. The merchandise may then be returned to inventory, donated, or disposed of at our discretion.

Customers who need additional time must contact us before the 30-day deadline. Any extension must be approved by the store in writing.

By selecting local pickup and completing the purchase, the customer acknowledges and agrees to this policy.

Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We will make every reasonable effort to accommodate the request, but changes and cancellations cannot be guaranteed once an order has entered processing or has shipped.

Personalized, custom-made, preorder, or special-order items may not be eligible for cancellation after work has begun or the item has been ordered on the customer’s behalf.

Refunds of Shipping Charges

Original shipping charges are nonrefundable after an order has shipped unless the shipment resulted from an error by The Burrow Bookstore.

Return shipping charges and other return conditions are governed by our Return and Refund Policy.

Contact Us

Questions about shipping or local pickup may be directed to The Burrow Bookstore using the contact information provided on our website.