Return and Refund Policy

Effective date: August 31, 2026

We want you to be happy with your purchase from The Burrow Bookstore. If something is not right, please contact us and give us an opportunity to help.

Returns

Return requests must be submitted within 14 calendar days after the order is delivered or collected.

To qualify for a return, an item must be in the same condition in which it was received. Apparel and accessories must be unworn, unused, unwashed, and free from odors, stains, pet hair, or other signs of use. Tags, packaging, and accessories originally included with the item must also be returned when applicable.

New books must be returned in the same condition in which they were sold.

We are a used bookstore; we do not offer refunds or exchanges for used books. Used and vintage books may show ordinary wear, markings, or other condition details disclosed in the product listing. A condition issue that was accurately disclosed before purchase is not considered damage or a defect.

Proof of purchase is required. We reserve the right to decline a return that does not meet these requirements.

Starting a Return

Before returning an item, please contact The Burrow Bookstore using the contact information provided on our website. Include your name, order number, the item you wish to return, and the reason for the request.

Please do not mail a return until it has been approved and return instructions have been provided. Unauthorized returns may be refused or delayed.

Approved returns must be shipped or brought to the store within 7 calendar days after approval.

Return Shipping

Unless the return results from an error by The Burrow Bookstore or an item arriving damaged or defective, the customer is responsible for return shipping costs.

Original shipping charges are nonrefundable after an order has shipped. We recommend using a trackable shipping method because we cannot guarantee receipt of a return that does not have tracking.

The Burrow Bookstore will pay reasonable return-shipping expenses when we sent an incorrect item or an item arrived materially damaged or defective.

Nonreturnable Items

The following items are not eligible for return or exchange unless they arrive damaged, defective, or materially different from what was ordered:

• Used books
• Personalized or custom-made products
• Special-order products
• Digital products and downloadable files
• Gift cards
• Clearance or final-sale items
• Opened or used personal-care or hygiene-sensitive products
• Worn or opened earrings unless defective
• Event tickets after the event has occurred
• Products specifically identified as nonreturnable in the listing
• Blind Date With a Book products after the wrapping has been opened

Personalized, custom-made, and special-order items generally cannot be canceled after work has begun or the item has been ordered on the customer’s behalf.

Nothing in this policy limits any right or remedy that cannot legally be waived.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery or pickup.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible and preferably within seven calendar days. Include your order number and clear photographs of the item, packaging, shipping container, and shipping label.

Please keep the damaged item and all packaging until we confirm whether they are needed for a carrier claim. Do not discard or return the item before receiving instructions.

Depending on the circumstances and product availability, we may offer a replacement, repair, store credit, or refund.

Minor wear or condition details that were accurately disclosed for a used or vintage item are not considered shipping damage or a defect.

Refunds

Once an approved return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after the refund is processed for your bank or card issuer to post it to your account.

The refund will generally include the purchase price and applicable taxes paid for the returned item. Original shipping charges are nonrefundable unless the return resulted from an error by The Burrow Bookstore or otherwise required by law.

If more than 15 business days have passed since we confirmed that a refund was issued, please contact us.

Exchanges

Because many of our products products are unique or limited in quantity, we cannot guarantee that a replacement will be available.

The simplest way to exchange an eligible item is to contact us first, return the original item after approval, and place a new order for the replacement. We will help arrange a direct exchange when inventory and circumstances allow.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will make every reasonable effort to accommodate the request, but changes and cancellations cannot be guaranteed after an order has entered processing, customization has begun, a special-order item has been ordered, or the order has shipped.

An order that has already shipped must follow the regular return process.

Local Pickup Orders

Customers who select local pickup will receive a notification when the order is ready. Local pickup orders must be collected within 30 calendar days after the first ready-for-pickup notification is sent.

Orders not picked up within 30 days will be automatically canceled. The customer will receive a refund to the original payment method, less any documented, nonrefundable payment-processing or transaction fees incurred by The Burrow Bookstore in connection with the purchase.

Once the refund is issued, ownership of the merchandise returns to The Burrow Bookstore. The merchandise may then be returned to inventory, donated, or disposed of at our discretion.

Customers who need additional time must contact us before the 30-day deadline. Any extension must be approved by the store in writing.

By selecting local pickup and completing the purchase, the customer acknowledges and agrees to these conditions.

Subscription Purchases

Subscription products are also subject to the subscription terms and cancellation information displayed when the subscription is purchased.

Canceling a subscription prevents eligible future renewals but does not automatically cancel or refund an order that has already been processed, prepared, or shipped.

In-Store Purchases

Unless otherwise stated, eligible in-store purchases are subject to the same 7-day return-request period and condition requirements described in this policy. Proof of purchase is required.

Refunds for in-store purchases will generally be issued to the original payment method. Purchases made with cash may be refunded in cash or store credit, depending on the amount and available funds.

Policy Abuse or Fraud

We may refuse a return, refund, or exchange when there is reasonable evidence of fraud, policy abuse, item switching, excessive use, damage occurring after delivery, or a violation of these terms.

Contact Us

Questions or return requests may be directed to The Burrow Bookstore using the contact information provided on our website.